Terms and Conditions

Last updated: 25 de enero de 2026

1. Introduction and Scope

These Terms and Conditions govern the provision of mechanical repair and maintenance services by Motorplus - Taller Mecánico Denia (hereinafter "Motorplus", "we", "us", or "our") to our customers (hereinafter "you", "your", or "customer").

By requesting our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Cookie Policy. These terms comply with Spanish legislation, including:

• Royal Legislative Decree 1/2007 - General Law for the Defense of Consumers and Users
• Law 7/1996 on Retail Trade
• Law 34/2002 on Information Society Services (LSSI-CE)
• Royal Decree 1457/1986 regulating the industrial activity of vehicle repair and maintenance workshops
• Regional regulations of the Valencian Community applicable to automotive workshops

2. Services Offered

Motorplus provides the following automotive services:

• Preventive maintenance (oil changes, filter replacements, fluid checks)
• Mechanical repairs (engine, transmission, brakes, suspension, steering)
• Electrical and electronic diagnostics
• Air conditioning and climate control services
• Pre-ITV (pre-technical inspection) preparation
• Tire services (fitting, balancing, alignment)
• Aesthetic services (headlight polishing)

We service all types of vehicles: cars, SUVs, vans, and light commercial vehicles.

3. Quotes and Pricing

3.1 Obligation to Provide Quotes

In accordance with Royal Decree 1457/1986 and Valencian Community regulations, we provide a written quote (presupuesto) before commencing any repair work. This quote will include:

• Detailed description of the work to be performed
• Cost of parts and materials (specifying whether new, reconditioned, or used)
• Labor costs with breakdown of hours
• Applicable VAT (21%)
• Estimated completion time
• Validity period of the quote (typically 15 days)

3.2 Quote Acceptance

No repair work will begin until you have expressly accepted the quote. Acceptance may be given in writing, verbally (recorded), or through electronic means. Your acceptance constitutes a binding agreement.

3.3 Additional Work

If during the repair process we discover additional issues not covered in the original quote, we will:

• Stop work and contact you immediately
• Provide a supplementary quote for the additional work
• Obtain your express authorization before proceeding

We will never perform additional work without your prior authorization, except in cases where your express consent was given for any necessary repairs.

4. Payment Terms

4.1 Accepted Payment Methods

• Cash (up to legal limits under Law 7/2012 - currently €1,000 for transactions with businesses)
• Credit and debit cards
• Bank transfer

4.2 Payment Timing

Payment is due upon completion of the service and before vehicle collection. For services exceeding €500, we may request a deposit of up to 30% upon acceptance of the quote.

4.3 Right of Retention

In accordance with Article 1600 of the Spanish Civil Code, we reserve the right to retain the vehicle until full payment is received for the completed work. This right of retention (derecho de retención) is a legal remedy to secure payment.

5. Warranties and Guarantees

5.1 Legal Guarantee

In accordance with Royal Legislative Decree 1/2007 (as amended by Royal Decree-Law 7/2021 transposing Directive EU 2019/771), all repair services and parts are covered by a legal guarantee:

5.2 What the Warranty Covers

The warranty covers:

• Defects in the parts or materials supplied
• Faulty workmanship in the repair performed
• Failure of the repair to resolve the original issue

5.3 Warranty Exclusions

The warranty does not cover:

• Damage caused by misuse, negligence, or accidents
• Normal wear and tear
• Failure to follow maintenance recommendations
• Modifications or repairs performed by third parties
• Use of the vehicle in conditions not suitable for its design

5.4 How to Make a Warranty Claim

To make a warranty claim:

1. Contact us as soon as you notice the issue (by phone, email, or in person)
2. Provide your invoice number and describe the problem
3. Bring the vehicle to our workshop for inspection
4. If the claim is valid, we will repair or replace the defective part at no additional cost

6. Vehicle Delivery and Collection

6.1 Vehicle Delivery

When you deliver your vehicle for service, we will provide you with a reception document (orden de reparación) that includes:

• Vehicle identification (registration, make, model, mileage)
• Description of the work requested
• Visible exterior condition of the vehicle
• Items left in the vehicle (if any)
• Estimated completion date

6.2 Vehicle Collection

Upon completion, we will notify you that your vehicle is ready for collection. You must collect the vehicle within 5 business days of notification. You will receive:

• Detailed invoice with work performed and parts used
• Replaced parts (if requested at the time of service order)
• Warranty documentation

6.3 Abandoned Vehicles

Vehicles not collected within 2 months of completion notification, despite our attempts to contact you, may be considered abandoned. In such cases, we reserve the right to initiate legal proceedings in accordance with applicable law, including potential sale to recover outstanding amounts.

7. Customer Responsibilities

As a customer, you are responsible for:

• Providing accurate information about your vehicle and the issues you are experiencing
• Ensuring the vehicle is in a condition safe for our staff to work on
• Removing valuable personal items before delivery
• Providing valid contact information so we can reach you
• Collecting your vehicle promptly upon notification
• Making payment as agreed

8. Limitation of Liability

8.1 Duty of Care

While your vehicle is in our custody, we exercise reasonable care and are liable for any damage caused by our negligence. We maintain appropriate civil liability insurance as required by law.

8.2 Exclusions

We are not liable for:

• Personal items left in the vehicle
• Pre-existing defects or damage not caused by our work
• Damage resulting from defects you failed to disclose
• Force majeure events (natural disasters, civil unrest, etc.)
• Consequential losses (loss of use, loss of income, etc.) unless caused by our gross negligence

9. Complaints and Dispute Resolution

9.1 Internal Complaints

If you are dissatisfied with our service, please contact us first to resolve the issue. You can file a complaint by:

• Email: motorplusdenia@gmail.com
• Phone: +34 652 12 90 76
• In person at our workshop

We will respond to all complaints within 15 business days.

9.2 Consumer Arbitration

In accordance with Spanish consumer protection law, you have the right to submit disputes to the Consumer Arbitration System (Sistema Arbitral de Consumo). You can file a complaint with:

• OMIC Dénia (Oficina Municipal de Información al Consumidor)
• Junta Arbitral de Consumo de la Comunidad Valenciana

9.3 Complaint Sheets

Official complaint sheets (hojas de reclamaciones) are available at our premises as required by Valencian Community regulations. These can be used to file formal complaints with the consumer protection authorities.

9.4 Online Dispute Resolution

For disputes arising from online service requests, you may use the European Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

10. Data Protection

The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By using our services, you acknowledge and accept our data protection practices as described in the Privacy Policy.

Read our full Privacy Policy

11. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Motorplus or its licensors and is protected by Spanish and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

12. Modifications to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this website. The terms applicable to your service will be those in effect at the time you accept the quote. We recommend reviewing these terms periodically.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by Spanish law. For any disputes that cannot be resolved through consumer arbitration or mediation, the courts of Dénia (Alicante) shall have jurisdiction, without prejudice to any mandatory consumer protection jurisdiction that may apply.

15. Contact Information

For any questions regarding these Terms and Conditions, please contact us: