Address: Partida Madrigueres Sud, 16a, nave 2, 03700 Dénia, Alicante, España
Email: motorplusdenia@gmail.com
Phone: +34 652 12 90 76
1. Introduction
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR), Organic Law 3/2018 of 5 December on Personal Data Protection and guarantee of digital rights (LOPDGDD), and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), Motorplus informs users of this website about its personal data processing policy.
Motorplus is committed to respecting your privacy and protecting the personal data you provide to us. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding your personal information.
2. Personal Data We Collect
We may collect the following categories of personal data:
Identity data: name, surname, ID/passport number (when required for invoicing)
Contact data: email address, telephone number, postal address
Vehicle data: registration number, make, model, VIN, mileage, service history
Financial data: bank details for payments, invoicing information
Technical data: IP address, browser type, device information, cookies (see our Cookie Policy)
Communications: records of correspondence, service requests, feedback
3. Purposes of Data Processing
Your personal data will be processed for the following purposes:
Provision of mechanical repair and maintenance services for your vehicle
Management of appointments and service scheduling
Invoicing and accounting in compliance with Spanish tax legislation
Communication regarding your vehicle service, quotes, and follow-up
Compliance with legal obligations (tax records, consumer protection, ITV documentation)
Quality control and improvement of our services
Marketing communications (only with your explicit consent)
Management of claims and warranty requests
4. Legal Basis for Processing
The legal basis for processing your personal data is:
Contract performance: Processing is necessary to provide the services you have requested (mechanical repairs, maintenance, etc.)
Legal obligation: Processing is required to comply with Spanish tax law (retention of invoices for 4 years) and consumer protection regulations
Consent: For marketing communications and non-essential cookies, we will request your explicit consent
Legitimate interest: For fraud prevention, security, and service improvement
5. Data Retention Period
We retain your personal data for the following periods:
Service records: 6 years from the date of service (in compliance with Spanish commercial law)
Invoices and tax documents: 4 years (Spanish tax law requirement)
Marketing preferences: Until you withdraw your consent
Warranty claims: 3 years from the date of service (consumer protection law)
Contact form submissions: 1 year if no service is provided
After these periods, your data will be securely deleted or anonymized.
6. Data Recipients and Transfers
Your data may be shared with:
Tax authorities: Agencia Tributaria, as required by law
Parts suppliers: Only when necessary for warranty claims (limited to vehicle and parts data)
ITV stations: When we manage your vehicle inspection on your behalf
Insurance companies: Only with your explicit authorization for insurance claims
Website hosting providers: For technical operation of the website (servers located in the EU)
We do not transfer your data outside the European Economic Area (EEA). All our service providers are located within the EU and comply with GDPR.
7. Your Rights
Under GDPR and LOPDGDD, you have the following rights:
Right of access: You can request a copy of all personal data we hold about you
Right to rectification: You can request correction of inaccurate or incomplete data
Right to erasure ('right to be forgotten'): You can request deletion of your data, subject to legal retention requirements
Right to restriction: You can request limitation of processing in certain circumstances
Right to data portability: You can request your data in a structured, commonly used format
Right to object: You can object to processing based on legitimate interests or direct marketing
Right to withdraw consent: You can withdraw consent at any time for processing based on consent
To exercise these rights, contact us at motorplusdenia@gmail.com or by post to our address. We will respond within 30 days.
You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD) at www.aepd.es if you believe your rights have been violated.
8. Security Measures
We implement appropriate technical and organizational measures to protect your personal data, including:
SSL/TLS encryption for data transmission on our website
Access controls limiting data access to authorized personnel only
Physical security of premises where data is stored
Regular data backups
Staff training on data protection
Regular security reviews and updates
9. Minors
Our services are not directed at persons under 16 years of age. We do not knowingly collect personal data from minors. If you become aware that a minor has provided us with personal data, please contact us so we can delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend reviewing this policy periodically. Significant changes will be communicated through our website or by email where possible.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Motorplus - Taller Mecánico Denia
Partida Madrigueres Sud, 16a, nave 2, 03700 Dénia, Alicante, España